I’m a results-driven design leader with over six years of experience managing global teams and embedding user-first design thinking into dynamic, fast-paced environments. I specialize in integrating AI and large language model (LLM) tools to streamline workflows, reduce costs, and elevate customer satisfaction. My approach combines aligning design with business goals, mentoring talent, and building scalable systems to foster innovation. I’m passionate about creating intuitive and inclusive products, I’m dedicated to solving real problems and exceeding expectations.
Hi there, I'm Kyle.
Recent Projects
Transforming Shopify Help
We redesigned Shopify’s Help tools, bringing self-service and advisor systems together into one seamless experience. In a fast-paced environment, I collaborated with cross-disciplinary teams and stakeholders to align on goals and deliver impactful results. Using AI and user-focused design, we streamlined workflows, cut response times, and improved satisfaction for both customers and advisors.
Designing World Class Advisor Experiences
I led the CXone Agent project, shaping its vision through research, designing key workflows and UI components, and establishing a scalable design system to unify the platform.
CXone Agent redefines customer service by streamlining complex workflows into a single, intuitive platform. It eliminates the need to juggle multiple tools, enabling agents to focus on understanding customers, resolving issues, and delivering exceptional support—all within an adaptable interface designed to meet diverse needs effortlessly.
About me
I currently live in Utah, where the extremes in weather are matched only by the one-of-a-kind scenery. My wife and three kids keep me busy with outdoor adventures, sports, school activities, and everything in between.
I’m passionate about creating—whether it’s crafting physical objects in my woodshop or designing digital solutions. I find the most satisfaction when my work can make a meaningful difference for someone else.
